by Dale Shumaker
4spirit@gmail.com
Built to Serve by Dan Sanders, is the CEO of the award-winning service-oriented United Supermarkets ..." a business model that places people ahead of profits and service ahead of statistics. A sustainable organization models a service oriented culture, holds human beings in high regards, makes a positive impact for all stakeholders."
Built from the inside out, people are recognized as the organization's greatest asset. Your future depends on maximizing all the talent of the people for everyone.
The new math..."organizations that make people and service cornerstones of their corporate identity enjoy sustainability." That's to build and serve others rooted in humane values, a higher level of trust and connecting what everyone does with the trust.The emerging career model is replacing the old progressive path for success of money, power and materialism with humility, selflessness, fulfillment.
At United Supermarkets servanthood is about helping others realize their potential by not focusing on their weaknesses but on their strengths....keeping them focused daily on the higher purpose is paramount. "Servanthood leadership establishes precisely the kind of community that embraces a culture-driven, people-centered organization. This takes time, patience, building trust. Players with a clear vision make things happen.
Defining the Who. See the vision.
"An organization's vision represents the purpose of its existence--the heart of what it is as an entity. The emphasis is on building relationships and communicating vision to people. It's involvement on all levels.
The What. Know the mission.
United's mission was condensed to six words: Ultimate service, superior performance, positive impact. Sustainable organizations have a clear idea of where they want to grow (vision), empower people to choose what kind of seed to plant (mission), understand success which depends on cultivation (culture) of the seed. Hence, they are culture-driven (constantly cultivating) and people-centered (embracing human beings who have a choice).
"Our mission was about the value we brought to clients which was increase relevancy, collapse time to market, improve return on investment." A good mission statement creates a wonderful journey for culture-driven, people-centered organizations.
When. Keep the faith
Lack of faithfulness to the original vision and mission consistently destroys sustainable success. Purpose for growth must be sound. Your value system stable and in tact.
When things go bad, make decisions based on principles, not popularity;
on Godly perspectives, not worldly perspective.
Surrender your pride and humbly seek to honor God. Create private places where the team can think clearly, be open, be honest. With adversity comes opportunity. But it must be deliberately and actively sought.
Intangibles Drive Tangibles.
It's about people first, not profits first. Then people drive the profits for long-term sustainable growth. People's experience doing business with you is your primary focus. It's about knowing the value of every human being. The authenticity found in every life. People are always more important than process. People involved in prepping the process are the intangibles that drive the tangible.
Decision making is more than the spread sheet. United's decision model had these buckets of information: the buyer's intuition, the seller's intuition, empirical data. Striking a balance between subjective data and objective data is important to good decision-making.
The 4P management system. It begins and ends with human beings... the people inside the organization. What happens inside is process that people create, evaluate, carry out. People-centered cultures have the people inside creating the process, form cultures that drives it. Processes then work and work well.
So people and process come first,
then the customers are treated like partners.
This extension of partnering directly propels performance.
The four P's = people, process, partnering, performance
Humility trumps pride.
Move toward what you want to become as a culture attitude. When you bask in past accomplishments pride is birthed and quickly leads to stunting growth. People focusing on pursuit of excellence, being the right kind of role models, emulating character, stiff arms pride and sustained growth becomes a power base.
The Bottom Line... not price and profits.
It's about choice and culture.
More on Dan J. Sanders, United Supermarkets CEO,
and The Center for Corporate Culture
http://www.danjsanders.com/
http://www.thecenterforcorporateculture.com/
Jesus was a servant leader.
In Lead Like Jesus, Ken Blanchard says that "servant leadership involves:
--setting the purpose and vision
--communicating a compelling picture of the future
--defining and modeling values, structure and behavior you want from people
--creating an environment of empowerment
--showing respect for everyone
--placing the growth and development of people on par with accomplishing the vision.
Jesus did all these things."
http://spiritsavvybiz.blogspot.com/2006/02/lead-like-jesus.html
Being a server is an honor and it has monumental benefits. Isaiah outlined the benefits of being a servant:
"These benefits are enjoyed by the servants of the Lord:
Enlarge your house; build an addition.
Spread out your home, and spare no expense!
For you will soon be bursting at the seams.
With everlasting love I will have compassion on you, I will rebuild you with precious jewels.
I will teach all your citizens,
their prosperity will be great.
Whoever attacks you will go down in defeat.
In that coming day no weapon turned against you will succeed.
You will silence every voice raised up to accuse you.
My covenant of blessing will never be broken,"
(Isaiah 54, selected verses, NLT)
Jesus saw himself as the servant to the needs of mankind.
"For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many."
(Matthew 20:28, NLT)
He emphasized the role of the leader should be
"Whoever wants to be a leader among you must be your servant."
(Matthew 20:26, NLT)
Serving is a very high calling. It mobilizes those we serve to greatness. A school principal once told me that he saw his role to serve his teachers to provide what they need to get the job done. He had a servant leader attitude in assisting those around him. Be willing to start out humbly in what God leads you into doing. He raises up the humble.
“Instead, take the lowest place at the foot of the table. Then when your host sees you, he will come and say, ‘Friend, we have a better place for you!’ Then you will be honored in front of all the other guests. For those who exalt themselves will be humbled, and those who humble themselves will be exalted.”
(Luke 14: 10-11, NLT)
Serve and The Holy Spirit will raise you up. Jesus described the greatest role we have is to serve and these are people of greatness.
"The greatest among you must be a servant."
(Matthew 23:11, NLT)
A true servant spurs others on, they stir up the gifts of others and help them embrace the most phenomenal gifts possible... of a Super-natural level. These are specially inspired of Spirit origin, world transforming origin, that not only transform the person, but the world around them.
Servants inspire the discovering of Supernatural gifts, and mobilize their use as a person matures in them and grows in its power. Serving is not waiting on tables but stirring the heart of others. From the heart is the inspiration and motivation that moves matter around us. Spirit is the Heart serving.
Spirit created the universe and world we see.
Spirit moves matter.
Spirit is the heart of serving.
It's thoroughly transformational.
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